Scotland’s Chauffeur/Scotland’s Chauffeur Tours – Terms and Conditions of Hire
By browsing this website, users accept our Terms and Conditions of Hire.
The terms “Scotland’s Chauffeur”, “Scotland’s Chauffeur Tours”, “the company”, “we”, “us”, and “our” when used in these terms and conditions of hire mean Scotland’s Chauffeur/Tours and its associated companies or subsidiaries. The terms “you”, “your” and “yours” when used in these terms and conditions of hire mean any user of this website.This website may contain links to external websites maintained by other organisations as part of our service. These links are provided for your information only and we do not endorse the views expressed within such external websites.Scotland’s Chauffeur/Tours do not exercise any control of any kind over the content of externally provided websites and we do not accept responsibility for them or any loss or damage that may arise from your use of them.The entire content on “www.scotlandschauffeur.com” and “scotlandschauffeurtours.com”based web pages is copyright with all rights reserved and remain the property of Scotland’s Chauffeur/Tours. Information supplied on our website is for guidance only and does not in any part form a contract between us or constitute an offer by us or a representation on which reliance is intended to be placed, and may be subject to change without notice. Reasonable effort has been made to ensure we provide accurate and current information. We accept no responsibility for loss which may arise from reliance on information contained in this website. By using this website you acknowledge that you have read and you agree to be bound by and comply with these terms and conditions. No warranty shall be given that this website and/or the service shall be available on an uninterrupted basis, and no liability shall be accepted in respect of losses or damages arising out of such non-availability. We shall no be liable to you for any loss of profit, loss of anticipated revenue (direct or indirect) or any consequential or indirect loss. You agree that information or material accessed or downloaded through our web pages are carried out entirely at your own risk. Use of any information obtained from the internet is entirely at your own risk. Only images may be downloaded from this website if only for personal use and not for reproduction. We, our agents and employees accept no liability for any losses or damages (whether direct or indirect) arising from your use of this website or your reliance on information contained on this site, except that which is unlawful to exclude. We reserve the right to make changes to our terms and conditions and website without prior notice. However, we give no warranty as to the accuracy or currency of the information on this website. Scotland’s Chauffeur/Tours cannot be held responsible for any missed connections due to traffic congestion, adverse weather or other delays.
1. Contract Price/Quotation
Contract price/quotation shall be subject to UK value added tax, (VAT) chargeable at current rate. Your quotation shall be valid for one calendar month and the contract price/quotation is based on the duties outlined by the client and will remain unchanged unless alterations are made by you to the journey itinerary after the reservation has been made. Any such variants shall be charged to you accordingly. (6. Bookings and amendments) With exception, our wedding rates (see tariff page) and all wedding related quotations are inclusive of VAT. No service charge is included and gratuities are at the discretion of the client and form no part of our pricing. We are under no obligation to carry out transfer whether or not your order has been confirmed.
Quotations are subject to availability and based on the requirements outlined by you. An hourly rate is available…chargeable for a minimum 4 hour hire and each additional hour (or part thereof) thereafter. Our “Day Hire” rate means any period of 8 continuous hours with up to a total of 150 miles of travel. Transfers commencing during the hours of midnight and 06.00 hours may be subject an “unsocial hours” levy. An additional charge may be levied for transfers carried out 25 & 26 December and 1 & 2 January. Quotations are valid for one calendar month and inclusive of any relevant parking charge of up to 1 hour. Additional journeys or duties requested on the day, where possible, will be charged at our current hourly rate or part thereof.
To secure your booking, Scotland’s Chauffeur/Tours require an inclusive deposit of £96.00 GBP to be paid at time of reservation…this is non-refundable with balance due 2 weeks prior to travel. All services £96.00 GBP or less, to be paid in full at time of booking. Your booking cannot be confirmed until deposit has been paid. All balances including card payment transactions must be completed at least 2 weeks prior to your travel date. Should you fail to settle balance within this timescale, we shall cancel your booking and retain your deposit. There is no surcharge when making payment by card and on completion of transaction, all card details are deleted from our system. We do not retain or store any card details. Payment can also be made by Paypal or Bank Transfer: Santander, Bridle Road, Bootle, Liverpool L30 4GB Sort: 090127 Account: 95274155 Swift/Bic: ABBYGB2LXXX Iban: GB25 ABBY 0901 2795 2741 55
4. Account (not applicable to tours)
Terms are 30 days net and without prejudice to any other rights it may have. Scotland’s Chauffeur/Tours is entitled to charge interest at 2% above the Current Base Rate of The Royal Bank of Scotland on overdue payments of the price of the Service or the price of any installments thereof. Such interest to run from the due date for payment until payment in full is received whether before or after judgement.
The services offered on our website are an invitation to order chauffeured services…it is not an offer to provide our services at the listed price nor is it binding on us. Additional costs incurred on the journey (including parking > 60 minutes) shall be charged to the client named on the contract at cost. Should any penalties be issued to our drivers/vehicles as a result of your instructions…you will be invoiced accordingly.
6. Bookings and Amendments
By placing an order, you agree that you are legally capable of entering into binding contracts and that you are minimum 18 years of age. Terms and conditions of contract shall commence on the date we accept your booking. The “commencement date” and, subject to earlier termination or cancellation as described in these terms and conditions shall continue to be in force for the term agreed at time of booking. Please ensure that accurate details are provided as any subsequent change(s) after your confirmation are not always possible due to other commitments. Written notice must be given for all amendments to the company as soon as possible. All our bookings require a minimum 24 hours notice. We send invoices/receipts electronically in PDF format. Paper copies of your invoices/receipts are available by request.
Any notice given by you must either be in writing to the address shown on our website or by email to: firstname.lastname@example.org
8. Waiting Time
For non airport collections the first 30 minutes of waiting time is included in the contract price, thereafter, shall be charged at our current hourly rate or part thereof. For airport arrivals the first 60 minutes from flight landing is included in the contract price, thereafter, shall be charged at our current hourly rate or part thereof.
9. No Show
Should you fail to arrive at your previously agreed collection point then no refund will be issued.
We may at any time cancel the order, whether during initial term or otherwise. We may at our sole discretion cancel the service booked by you in the event that you fail to pay the agreed amount prior to commencement of service. Any details submitted by you are found not to be or cease to be valid. Cancellation of orders made howsoever shall be without prejudice to any rights or liabilities accrued at the date of cancellation. Should you wish to cancel your confirmed booking, you must advise the company in writing as soon as possible.
11. Force Majeure
The company shall not be in breach of the agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond it’s reasonable control, including but not limited to any of the following: war, riot, industrial dispute, terrorist activity and the consequences, natural or nuclear disaster, fire, extreme or adverse weather conditions, failure in information technology or telecommunications services or failure of a third party. The company shall not pay to you any compensation if your travel arrangements require to be cancelled or change in any way as a result of mechanical failures, unusual or unforeseeable circumstances beyond our control.
UK legislation states that while travelling, all passengers must ensure seat belts are correctly engaged. It is the responsibility of each passenger to ensure their own personal seat belt is properly secured whilst vehicle is in motion. In addition to the terms detailed in “11. Force Majeure”, the company do not accept responsibility for delays caused by road traffic incidents or other traffic conditions. Theft or damage of any item belonging to any of the passengers travelling in our vehicles or vehicles of our agents/suppliers. Any passenger leaving possessions or items in our vehicles or vehicles of our agents/suppliers, does so at their own risk.
13. Third Party Rights
Any person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts Act 1999. (Rights of Third Parties)
Legislation requires that all passengers must engage seat belts and that children require additional appropriate restraints. The company are able to provide seat/harness designed for children…this must be requested at time of booking and it is the responsibility of the parent/guardian to ensure the child’s seat/harness is fitted and secured correctly. The parent/guardian is responsible for the safety of the child/children at all times.
Passenger’s luggage is to be placed in the luggage compartment provided. Your driver must agree to any item that you wish to take into the vehicle with you. It is the client’s responsibility when reserving, to ensure vehicle has sufficient space and weight allowance to accommodate carriage of said luggage.
16. Flight Delays
The company shall monitor your flight progress based on the information available and your chauffeur shall amend their own arrival time accordingly. If however your flight arrival time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time shall be charged at our current hourly rate or part thereof. If, as a result of extreme delays or missed flight, your chauffeur is required to return to the airport in order to collect client, then this shall be at the convenience of Scotland’s Chauffeur/Tours. The company is obliged to carry out other pre-booked reservations, and cannot cause hindrance or inconvenience to other clients as a result of flight delays. To ensure your chauffeur is available for your re-scheduled arrival, please inform our office as soon as you become aware of any delay to your arrival time.
The direction of travel taken is at your chauffeur’s discretion and shall travel the best possible route to his/her knowledge unless instructed otherwise by the client. Variations to the journey that involve additional time and/or mileage, may be subject to additional charge. In the event of traffic congestion, your chauffeur may amend the route if necessary to endeavor to deliver you to your destination on time. The company does not accept responsibility for any delays or missed appointment/travel arrangements. Your chauffeur shall travel only at a safe speed in accordance with road conditions, traffic and UK legislation.
18. In Car WIFI
Any connection facilitated through wired or wireless technology has significant privacy, security and confidentiality risks inherent in accessing the world-wide internet. The transmission and download of information or materials is entirely at your own risk and Scotland’s Chauffeur/Tours and our agents accept no responsibility for any interception of transmissions, file corruption, loss of data, hacking and/or damage to your network or equipment through accessing this service. You are required to confirm your in car WIFI requirement at time of booking so as to ensure this is available to you. This service is subject to the use of 3G Networks available at the location as well as time. If for any reason this should prove not to be operational for any part or all of your journey, then no compensation shall be offered as this is a “complimentary” service offered by our company. Signal strength varies geographically and at any given time.
19. Alcohol & Food
The consumption of alcohol and food is forbidden in all vehicles operated by Scotland’s Chauffeur/Tours or vehicles of our agents/suppliers, unless pre-arranged directly with the company.
Scotland’s Chauffeur/Tours maintain a strict no smoking policy in all our vehicles and also with the vehicles operated by our agents/suppliers.
Assistance dogs are permitted in all vehicles operated by Scotland’s Chauffeur/Tours and also the vehicles of our agents/suppliers. This must be declared at the time of reservation.
Your chauffeur is wholly responsible for the opening and closing of all vehicle doors at all times and no doors will be opened unless the vehicle is stationary.
23. Disorderly Behavior
The client named is responsible for the behavior of all passengers and informing them of the provisions of this agreement. They are responsible for ensuring that the party’s conduct does not threaten their own, the drivers or any other person’s safety. Scotland’s Chauffeur/Tours and our agents reserve the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees including where any passengers are carrying or using any illegal drugs or weapons. If necessary, Scotland’s Chauffeur/Tours and our agents may request the Police to assist in removing any offenders from our vehicles. In these circumstances no refund will be issued and no compensation will be paid.
If any of our vehicles or vehicles belonging to our agents/suppliers are damaged or soiled as a result of passenger’s actions, we will charge the client named on the contract fully for the amount.
Scotland’s Chauffeur/Tours endeavor to supply you with the vehicle group booked at all times. However, the company reserve the right to provide a similar vehicle if such vehicles are not available. While we endeavor to provide you with the same chauffeur for the duration of hire, on occasion this may not always be possible to due other duties that have already been confirmed for a specific driver.
The vehicles/drivers of Scotland’s Chauffeur/Tours are fully insured including public liability insurance.
If any provision of these terms and conditions are found to be invalid or unenforceable by a court of law, it shall be severed from the rest of these terms and conditions which shall remain unaffected. We may subcontract, assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or part. We accept no responsibility to agent or supplier claims on the number of passengers being carried in vehicle. Any comments made by our agents or suppliers will be classed as personal opinion and will not represent the views of the company. We will place a vehicle hire based on the number of passengers that the vehicle you have booked is designed to seat.
If for any reason you are unhappy with an aspect of your journey or a member of our staff, please make your comments known to the chauffeur at the time of the incident. You will also be required to put your complaint in writing to: Scotland’s Chauffeur/Tours at the address shown on this website, detailing the date and time, driver’s details and the nature of your complaint. The company will endeavor to rectify this matter immediately.
29. Governing Law
These terms and conditions are governed by and construed in accordance with the law of Scotland. Disputes arising in relation to this website shall be subject to the exclusive jurisdiction of the courts of Scotland.
What our clients say
Alice and I had an outstanding tour despite the rain. You are an excellent guide and gentleman. We both had a wonderful trip.
We found you not only very knowledgable but also just a nice person. We enjoyed your company very much. We learned a lot about Scotland during the tour and both of us had a real great time. Thanks for arranging it!!!!
You exceeded our expectations. We plan to go onto Cruise Critic and write a report about the fantastic service you provided. If your website has a posting area, I wiil be glad to post on your site as well.
The trip was Brilliant!!
Roy and Alice Wainwright – USA
Passengers from Grand Princess at Greenock
It was great to meet you last week and thanks for your wonderful service. We and the Harmons certainly appreciated your great professional work as well as your wonderful personality and terrific service. You are so kind in every way and really made our trip and we thank you for it.
We made it safely back home and now we need to arrange a vacation to rest from our travels! Seriously, it’s good to be back home and there’s lots to do as we move into the fall and college football season in the U.S.
Again, thanks for all you did for us and we look forward to seeing you on our next trip to Scotland.
Michael R. Wilcox
Chairman & CEO
Wilcox Sports Management, Ohio
Our holiday with Scotland’s Chauffeur Tours was better than we ever imagined. The entire trip was well organised, accommodation was first class and our guide was a credit to Scotland. One of the many highlights was experiencing our Scottish New Year celebration…a most memorable travel experience for all the right reasons! We would love to come back with all of the family for our next adventure.
Liz & Frank Morad