The term “information” refers to personally identifiable information about you, such as your name, job title, email or mailing address.
1. Information collected and how we use it
If you use this website, you are in control of what information is collected, but if you choose not to share your information, you may not be able to access or use some areas of this website.
1a. How information is collected
This information may be collected, stored and used when you use this website and when you call the Advertiser.
1b. What information is collected
The information collected and held may include but is not limited to:
Information about your computer and about your visits to, and use of, the website (including your IP address, approximate geographical location, browser type, referral source, length of visit and number of page views);
If you call the Advertiser, your phone and/or cellphone number, time, date and day of the week and length of telephone call; and any other information you may give to the provider of this website.
While using our website, we may ask you to provide us with certain information which is personally identifiable. This may include, but is not limited to, your name and email address, mobile phone number and address (“Personal Information”).
We process your data under consent as you have submitted the form to gain further information about our service and under contract where you have booked to travel with our car hire service.
If you have only registered to hear more from us then we are processing your data under consent as you have opted in to our newsletter.
We will never sell, distribute or lease your personal information to anyone.
The legal basis for holding your details
We hold information about your order for 7 years in accordance with requirements to keep legitimate business records. We will only contact you about your car hire request or if you have given your permission to receive further marketing information from us.
All of your details are stored with password protection and managed by a designated data controller. You have a right (see point 6) to ask for your details to be deleted and forgotten and can do this by contacting us.
1c. Using cookies or other on-device storage
2. How information collected is used
2a. Customisation of this website and advert targeting
The information collected when you use this website may be used to build up a picture of your interests. This information may be used to ensure that when you visit or use this website, you don’t miss offers or information that may be of interest you. This is called advert targeting.
2b. Tracking how this website is used
Information may be collected about activity on this website, or other organisations may be used to collect and share it. This information is used to:
Track pages and paths used by visitors to, or users of, this website;
Target the advertisements or offers, such as banners, on this website and websites of other organisations; and
Track the use of the internet banner advertisements and other links from marketing partners’ websites to this website.
For these purposes, the information on the path you take to get to this website and on some of the pages you visit or use through this website, using cookies, web beacons and other on-device storage will be retained. You cannot be personally identified from information that is collected on this website. For information about web beacons, or the organisation used (including how to decline their cookies), please read section 5 – Using cookies on this website and how you can reject them.
2c. Analysing call volumes
If you telephone the Advertiser using the number featured on this website, we will record your phone number, the time, date, day of the week and length of the call as well as certain details about whether the call was answered or not. This information will be shared with the Advertiser and used to analyse the effectiveness of this website.
2d. Disclosure of your information
We do not share, sell or distribute your personal information with unrelated third parties, except under the following limited circumstances:
Personal information may occasionally be transferred to third parties who act for on behalf of Scotland’s Chauffeur/Tours, or in connection with the business of Scotland’s Chauffeur/Tours for further processing in accordance with the purpose to which you have subsequently consented.
We may share or transfer the information in our database to comply with a legal requirement, for the administration of justice, to protect your vital interest, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event.
Your information may be passed to one or more of the following organisations:
The Advertiser, Information/Data processing companies, mailing houses and other third party suppliers.
Requests are sometimes received for information from Government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the requesting organisation.
2e. Information access and corrections
We will disclose to you the information we hold about you upon receipt of your written request addressed to Scotland’s Chauffeur/Tours at the address given below. We will also correct, amend or delete any personal data that is inaccurate and notify any third party recipients of the necessary changes.
3. Website Analysis
4. How your information is kept secure
We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. The security of information is taken very seriously. Technology and security policies are in place to protect the information held. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of information, we try to prevent such unfortunate occurrences.
5. Using cookies on the website and how you can reject them
The first type is a ‘session-based’ cookie. This means that it is only saved on your hard disk for the time you are using this website. Within this website these cookies are used to understand how users navigate through this website.
The second type of cookie used stays on your hard disk for up to five years. This ‘persistent’ cookie helps the number of different browsers coming to the site be understood, rather than the total number of times the site is used. Without the persistent cookie, should you visit this website once each week for three weeks, this would be counted as three separate users. On this website, these cookies are used to manage the advertisements shown to visitors and to ensure the visitor doesn’t see the same advertisement too often, as well as understand how frequently you use this website and any services provided on this website.
Your personal information is not stored in either type of cookie. Cookies are only used to analyse the effectiveness of this website and to help make this website better for users.
If you do not want a website to create a cookie on your computer, most web browsers provide the option to disable them. However, this website may not function properly should you reject the cookies.
Google Analytics and Third-party cookies
Google complies with the Safe Harbor principles and subscribes to the Safe Harbor programme operated by the U.S. Department of Commerce. In the event that you do not wish data on your website visit to be forwarded to Google Analytics, download and install the Google Analytics Opt-out Browser Add-on.
You have an opportunity to pay for your car hire using the Stripe payment gateway. Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US.
To ensure that your personal data is adequately protected, Stripe have certified to the EU-U.S. and Swiss-U.S. Privacy Shield Framework.
In addition to Privacy Shield, Stripe continues to employ additional compliance measures to ensure an adequate level of protection of personal data transferred outside the European Economic Area.
What are your choices regarding cookies?
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies?
You can learn more about cookies and the following third-party websites:
6. Your data and your right to access Personal Information
It’s very important to us that you feel comfortable with the way in which your data is used and stored by us.
You have the right, under the GDPR, to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request a correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information, ensuring your ‘right to be forgotten’. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). You should be aware that, for legal reasons, we may be unable to erase certain information.
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
If you would like to make a request, please contact us and we will endeavour to answer and deal with your request as speedily as possible. You will not have to pay a fee to access your personal information. However, we may have to charge a reasonable fee if your request for access is deemed unfounded or excessive.
7. Web beacons
A web beacon – sometimes called a clear GIF (Graphics Interchange Format) or page tag – is an invisible image file installed on some of the pages. When your computer downloads this image, some information about the page that you and your computer are viewing is recorded. The information does not identify you (for example, it does not include your name or email address)….Web beacons help provide a better service to you by allowing an understanding of which areas of the site are more popular with visitors than others. Web beacons are not used to collect any personal information, but they allow a build up of general information about how this website is used. Certain pages on this website may also contain web beacons put in place by the advertising agencies so that a measure can be made of how useful the advertising is on other websites. Web beacon files let the agency recognise a unique cookie on your web browser, which in turn means a learning of which advertisements bring users to this website. The web beacon only records a limited amount of information that includes the cookie number, the page ID and the time and date you accessed the page. It does not contain your name, address, telephone number or email address.
If you have any questions concerning your personal information or regarding our practices, please contact: Scotland’s Chauffeur/Tours, Parklands Oval, Glasgow G53 7WP. email: email@example.com
9. Annonymous information collected through this website
We also use web analytics software tools to analyse site usage, how users arrive at our website, what they do on the website, what browser they are using and on what operating system, etc. The information obtained in this way is not tied to personally identifiable information and is only used in aggregate form to help us to audit usage of our website and improve the service provided. It cannot be used to identify you personally.
10. Social Buttons
On some of the pages of this website you will see “social buttons”. These enable users to share or bookmark the website pages. There may be buttons for Facebook, Linkedin, Twitter etc. In order to implement these buttons and to connect them to the relevant social networks and external websites, there are scripts from domains out of www.scotlandschauffeur.com. You should be aware that these websites are likely to be collecting information about what activity you are performing all around the internet, including on Scotland’s Chauffeur/Tours website. If you click on these buttons, therefore, these websites will be registering that action and may use that information. In some cases, if you are logged into their services already, these websites may be registering the fact that you are visiting Scotland’s Chauffeur/Tours and the specific pages you are on, even if you don’t click on the button, Facebook and Twitter. You should check the respective policies of each of these websites to see exactly how they use your information and to find out how to opt out or delete such information.
11. Links to other websites
12. Governing Law
What our clients say
Alice and I had an outstanding tour despite the rain. You are an excellent guide and gentleman. We both had a wonderful trip.
We found you not only very knowledgable but also just a nice person. We enjoyed your company very much. We learned a lot about Scotland during the tour and both of us had a real great time. Thanks for arranging it!!!!
You exceeded our expectations. We plan to go onto Cruise Critic and write a report about the fantastic service you provided. If your website has a posting area, I wiil be glad to post on your site as well.
The trip was Brilliant!!
Roy and Alice Wainwright – USA
Passengers from Grand Princess at Greenock
It was great to meet you last week and thanks for your wonderful service. We and the Harmons certainly appreciated your great professional work as well as your wonderful personality and terrific service. You are so kind in every way and really made our trip and we thank you for it.
We made it safely back home and now we need to arrange a vacation to rest from our travels! Seriously, it’s good to be back home and there’s lots to do as we move into the fall and college football season in the U.S.
Again, thanks for all you did for us and we look forward to seeing you on our next trip to Scotland.
Michael R. Wilcox
Chairman & CEO
Wilcox Sports Management, Ohio
Our holiday with Scotland’s Chauffeur Tours was better than we ever imagined. The entire trip was well organised, accommodation was first class and our guide was a credit to Scotland. One of the many highlights was experiencing our Scottish New Year celebration…a most memorable travel experience for all the right reasons! We would love to come back with all of the family for our next adventure.
Liz & Frank Morad